The Truth About Luggage Warranties: What You Need to Know

The Truth About Luggage Warranties: What You Need to Know

 

A travel bag is an investment, and when you’re shopping for one, the warranty is a big part of that decision. But from our perspective as experts, we know that a lot of people are confused by what "warranty" really means. The truth is, all luggage warranties are not created equal. So, let’s break down what you need to know.

---

 

What is a Luggage Warranty?

 

At its core, a travel bag warranty is a promise from the manufacturer to repair or replace your bag if it experiences certain problems. The details of that promise, however, can vary wildly.

 

The Two Main Types of Warranties

 

• Limited Warranties: This is the most common type you'll find. A limited warranty typically covers manufacturing defects for a specific time period (e.g., 5-year, 10-year, or "limited lifetime"). This means if a zipper fails or a seam comes undone due to a flaw in how the bag was made, the company will likely fix it.

• Full Warranties: These are much rarer but offer a more comprehensive guarantee. A select few companies, like Briggs & Riley, offer a warranty that covers repairs regardless of the cause, even from mishandling by an airline.

 

What’s Covered and What's Not?

 

The key to a good warranty is understanding what's included and what's not.

Typically Covered:

• Manufacturing defects, like a broken zipper or a handle that won’t extend.

• Problems with material quality.

Typically Excluded:

• Normal Wear and Tear: Scratches, fading, and worn-out wheels from everyday use are usually not covered.

• Mishandling/Abuse: This is a big one. Damage caused by accidents, misuse, or carelessness is typically your responsibility.

• Airline Damage: This is the biggest misconception. If your durable luggage is damaged by an airline, the airline is generally responsible for the repair or replacement.

 

The Biggest Misconception: Airline Damage

 

This is probably the most important piece of advice we can give you. When you check your hardside suitcase or other luggage, it is in the care of the airline. If they damage your bag, you must file a claim with them before you leave the airport. It’s a common mistake to assume the manufacturer’s warranty will cover this, but it’s the airline’s duty to handle it.

So, when you see a "lifetime warranty" advertised on a carry-on or checked bag, read the fine print. A "lifetime" warranty may only last for the expected lifespan of the product itself, not for your entire lifetime.

At the end of the day, a warranty is only as good as the company behind it. That's why it's always better to trust a brand with a history of quality and service. They’re the ones who will stand by their products because their reputation is on the line.